Terms and Conditions

At Atomic Achievers, we aim to have complete clarity when learners engage in tutoring lessons with us. This is set out in the Terms and Conditions in this policy. You will also find more detailed information in the contract you sign at the start of your tutoring journey with us. Note: Atomic Achievers reserves the right to make changes to these terms and conditions; which will be found on this website. 

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Contracts and Personal Information​​

• Face to face clients must read and sign a contract during the first lesson. This contains details about your payment plan and how payment should be made. It will also set out guidelines such as expectations regarding behaviour, conduct and homework.
• Prior to the first lesson, online clients will be sent an invoice and a link to these terms and conditions.  Payment of the invoice and/or attendance at the first lesson will be deemed to be acceptance of the terms and conditions.
• All face to face clients/parents must fill in an emergency contact information sheet for the tutor, so that we can make contact if an emergency arises during the lesson. This should be at least one or more mobile phone numbers, a contact address and an email address. Note: For online lessons, the client/parent MUST give at least ONE contact phone number and email address for online correspondence.  
• For face to face learners it is the client/parent’s responsibility to provide details of any allergies, special needs or medical concerns which they deem important before the first lesson begins. For online learners, clients/parents MUST equally let the tutor know of any special educational needs or medical concerns before the lesson commences. 

 Invoices and Payment/Charges​​

• ​Lessons are charged as per the rates set out in your contract and as discussed at the time of enquiry. Note: All fees are set and are not open to negotiation.
• Lessons are to be paid monthly in advance, with the first month’s payment due before any lesson takes place.
• All payments for lessons must be made in full by the date on your invoice. If payment is not made before this time, then any further planned lessons will not take place.
• Payments should be done via bank transfer, details on how to do this is provided on the invoices sent to you. Note: We do not take cash for any transactions whatsoever.

Cancellations and Missed Lessons​​

• Cancelled/missed sessions are non-refundable. It is not possible to 'roll-over' the lesson to any subsequent weeks and no refund will be given for any missed/cancelled lessons. If a student is unwell and cannot attend tutoring lessons; it is at the discretion of the director, Ann Clarbour, as to whether the charge for this lesson will stand. It is up to the client/parent to inform the tutor as to when their learner is able to resume tutoring lessons. 
• On the rare occurrence that your lesson is cancelled by us, an extra lesson will be given to the student in lieu of the missed lesson, at a mutually convenient date/time.
• If you wish to completely cancel your tuition contract and lessons, the client must give at least FOUR WEEKS NOTICE in writing or email. Note: If you cancel before the end of a block of lessons; you will not be refunded any remaining weeks left.  

Timekeeping and Parental involvement​​

• All lessons are 1 hour in duration; regardless of whether they are online or face-to-face. Extra time can be arranged prior to the lesson and upon agreement with the tutor. This extra time is chargeable – please enquire for rates.
• It is important that all lessons start on time. If a student is more than 10 minutes late to attend a lesson; whether online or face to face, Atomic Achievers reserves the right to cancel the lesson. If a student is consistently late for their lesson; there is a possibility that the contract will be terminated. It is up to the client/parent to inform the tutor prior to the lesson if their learner is going to be late for a lesson. The tutor cannot give extra time to a student if they are late to a lesson. 
• Atomic Achievers reserves the right to charge for meetings in person with clients or via phone and online if they are requested outside of the student’s usual lesson times.
• Clients/parents may sit in on the FIRST face-to-face lesson, but after this time it is advisable that they don't sit in. This is to allow the lesson the lesson to occur in a naturalistic way. During the lesson, the client/parent must not participate in the lesson or distract the student in any way whatsoever. During online lessons, the client/parent can be present (but not visible.) This is so that if any connection issues arise, they are able to sort them out for their learner. They must not participate in the lesson or distract the student in any way whatsoever.
• Atomic Achievers/the director/tutors can take no responsibility for the learner after the lesson has ended.  The nature of our business means that lessons often follow on directly after one another, so there is no capacity to supervise other children. It is the responsibility of parents/carers to ensure that children are collected on time.

Online lessons and Google Classroom​​

• During the online lesson, the student/child/learner must not tamper with the mute button; or any equipment that will disrupt the overall flow of the lesson.
• If there are connection issues, the student/child/learner should use the ‘chat facility’ to notify the tutor by typing to them that there is a problem; or they should inform the client/parent as soon as possible to try and rectify the issue.
• The client/parent/learner should communicate via telephone if the connection is completely lost as soon as possible. 
• If connection issues continue for longer than 15 minutes (whether that is on the tutor’s internet connection or with the learner/client's connection); the tutor reserves the right to end the lesson and then reschedule it at another time mutual to both the tutor and the parent/client/learner.
• All online work and homework is shared between the tutor, learner and client/parent via Google Classroom. The ‘classroom’ is exclusive only to these people and should not be shared with any other parties. (To avoid Data Protection issues). 

Homework and Extra Work 

• In order for the student to progress, it is sometimes necessary that a short amount of homework or extra work is set. This is usually a small quantity of work and typically involves finishing off work done in the lesson. If the client/parent does not wish the student to have any extra work such as this; they need to communicate this to the tutor. 
• It is important that the learner completes the homework they have been given in readiness for the next lesson. All homework/extra work is marked and feedback is given. Whether it is homework for online or face-to-face lessons, we always aim to mark and send back work before the next lesson. Parents/Clients should encourage the learner to do the homework set, as it is likely to result in a more rapid progress in their student’s learning.

Eating, Drinking and Appropiate Clothing for Tutoring​

• Unless a student has a medical condition such as Diabetes; which means they may have to eat at a specific time, students must avoid eating in the lessons. This is so to avoid spillages, food odours and the tutor having to clean up crumbs and food waste after a lesson has ended. 
• The only drinks allowed to be drunk in the lessons is water. The tutor can supply this if the student has forgotten to bring their own. 
• It is important that students come to their lessons dressed appropriately. This means that they should not be shirtless or dressed in clothing that is too skimpy; or does not provide enough coverage. This rule applies to online tutoring as well. Any student that does not adhere to this rule will risk a cancellation of their lesson and payment for this lesson will be non-refundable. 

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Last Updated: February 2025

For further information regarding these Terms and Conditions, please email or telephone Ann Clarbour on ann@atomicachievers.co.uk or 07958148027